Delivery, Return and Exchange Information

CTO Lighting uses third-party courier services for delivery.
Delivery time is dependent on location and subjective to customs clearance as described below:
UK: next working day
Europe: 3-5 business days (pending customs clearance)
Rest of the world: 5-7 working days (pending customs clearance)
Delivery is complimentary for orders over the below amounts. All delivery charges are excluding any applicable import duties and taxes.
Current delivery costs applied to specific regions
Orders under £750 incur a delivery charge of £25.
Orders under €750 incur a delivery charge of €35.
Orders under $750 incur a delivery charge of $50.
For specific delivery information on your order, please contact the CTO Lighting Sales Team by email or call +44 (0) 207 686 8700.
Return and Exchange Policy
CTO Lighting will accept returned, undamaged products within 28 days for an exchange or refund. Please contact the CTO Lighting Sales Team by email or call +44 (0) 207 686 8700 for the full Terms & Conditions. If you wish to download a returns & exchange form, please click on the link below and follow the instructions on the form.

DOWNLOAD OUR
NEW CATALOGUE

RECEIVE LIGHTING INSPIRATION DIRECTLY TO YOUR INBOX